1. Booking Confirmation: All appointments booked with England Therapy are subject to availability and confirmation by our team.
  2. Cancellation Policy: We understand that unforeseen circumstances may arise, and you may need to reschedule or cancel your appointment. We kindly request that you provide us with at least 24 hours’ notice if you need to cancel or change your appointment.
  3. Cancellation Procedure: To cancel or reschedule your appointment, please contact us directly via phone or email at least 24 hours before your scheduled appointment time.
  4. Late Cancellations and No-Shows: If you cancel your appointment with less than 24 hours’ notice or fail to attend your appointment without prior notification, you will be charged the full fee for the missed session.
  5. Fee Payment: Payment for missed appointments due to late cancellation or no-shows will be due immediately upon notification. Failure to make payment may result in the inability to schedule future appointments until outstanding fees are settled.
  6. Exceptions: We understand that emergencies and extenuating circumstances may occur. In such cases, please notify us as soon as possible, and we will do our best to accommodate your situation.
  7. Appointment Changes: While we strive to accommodate your scheduling needs, appointment times and availability may be subject to change based on therapist availability and other factors. We will make every effort to notify you of any changes to your appointment as soon as possible.
  8. Refunds: Refunds for canceled appointments are not typically provided unless under exceptional circumstances and at the discretion of England Therapy management.
  9. Client Responsibility: It is the responsibility of the client to ensure they are aware of their scheduled appointment times and to notify England Therapy promptly of any changes or cancellations.
  10. Acceptance of Terms: By booking an appointment with England Therapy, you acknowledge and agree to abide by the terms and conditions outlined above.

If you have any questions or require further clarification regarding our booking terms and conditions, please don’t hesitate to contact us.

Thank you for choosing England Therapy for your mental health and wellness needs.